About the Role
Cardinal Hospitality Management is looking for a hands-on, high-energy Assistant General Manager to help lead hotel operations and deliver exceptional guest experiences at The Winslow in Oklahoma City, Oklahoma. If you thrive in a fast-paced environment, have a passion for hospitality, and want to make an impact every day, this is your opportunity to drive excellence, shape guest experiences, and advance your hospitality career in a fast-paced, rewarding environment.
Comprehensive Benefits Package:
- Medical Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off
- Career Development
- Competitive Salary
Essential Skills & Duties:
Leadership & Team Management
- Set and monitor performance metrics to exceed guest service expectations
- Collaborate across all departments to ensure smooth daily operations
- Train staff on service standards and develop customer service programs
- Prepare schedules aligned with budgets and business forecasts
- Guide team members in their career development and growth
- Foster a positive work environment between staff and management
Operations Excellence
- Oversee front desk operations, housekeeping, and food & beverage outlets
- Monitor daily bookings and coordinate with teams during high-occupancy periods
- Supervise housekeeping staff and maintain productivity standards
- Manage food and beverage operations, including POS systems and sanitation
- Develop marketing and sales plans for F&B outlets
- Ensure compliance with health, safety, and security regulations
- Maintain inventory control and equipment management
Guest Relations
- Remain visible and approachable to create a welcoming atmosphere
- Address guest concerns promptly with solution-focused approach
- Provide knowledgeable recommendations for local attractions and dining
- Ensure all guest interactions reflect professionalism and respect
Financial Management
- Prepare and manage departmental budgets and payroll
- Enforce financial control procedures for cash handling and inventory
- Generate accurate financial reports per company standards
- Oversee purchasing with attention to quality and cost-efficiency
Human Resources
- Manage recruiting, onboarding, training, and performance evaluations
- Maintain accurate personnel files in compliance with regulations
- Administer personnel policies, pay procedures, and benefits
- Handle employee relations, including disciplinary actions and termination as needed
The ideal candidate will possess the following skills and qualifications:
Must Have:
- High school diploma or equivalent
- Minimum 3 years hotel operations experience
- Previous supervisory or managerial role
- Strong leadership and communication skills
- Experience with hotel POS and PMS systems
- Ability to multitask effectively in fast-paced environment
Preferred:
- Post-secondary education in hospitality or business
- Food and beverage supervisory experience
- Experience hiring, coaching, and developing teams
Physical Requirements:
- Stand, walk, bend, kneel, and lift throughout your shift
- Lift/move up to 25 pounds without assistance
Work Environment:
- This is a full-time, salaried position with variable scheduling
- Shifts may include nights, weekends, and holidays based on hotel occupancy
- Fast-paced, guest-centered setting with high interaction
Cardinal Hospitality Management uses E-Verify to confirm the identity and employment eligibility of all new hires. To find more information about E-Verify, click the following link: https://www.e-verify.gov/employees