About the Role

Cardinal Hospitality Management is looking for a welcoming, detail-oriented Full-Time Front Desk Agent to join our team at The Winslow in Winslow, Arizona, and be the first impression for every guest who walks through the door. If you thrive in a fast-paced environment, love helping people, and have a calm, guest-first attitude, this is your chance to be the face of a hotel that values professionalism, service, and teamwork.

Comprehensive Benefits Package:

• Medical Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Career Development
• Competitive Salary

Essential Skills & Duties:

Guest Relations

• Be the first and last impression for every guest — approachable, attentive, and solution
  focused
• Respond to guest questions, concerns, and special requests with professionalism and
  urgency
• Create a warm, welcoming atmosphere at the front desk at all times
• Provide accurate information about hotel amenities, local dining, and attractions
• Ensure every interaction reflects our commitment to service and satisfaction

Operations Excellence

• Manage check-in, check-out, and reservation processes accurately and efficiently
• Handle cash, credit card transactions, and chargebacks in compliance with hotel
  procedures
• Submit shift reports and maintain front desk documentation
• Adhere to hotel security protocols, including key control and after-hours procedures
• Support housekeeping and maintenance coordination to resolve guest issues
• Follow cleanliness and safety standards for the lobby and front desk area

The ideal candidate will possess the following skills and qualifications:

• High school diploma or equivalent preferred
• Previous front desk or hotel experience strongly preferred
• Strong attention to detail and organizational habits
• Strong communication and customer service skills
• Ability to multitask and work efficiently in a busy setting
• A team-player mindset and positive attitude
• Ability to stay composed and professional under pressure

Physical Requirements:

• Stand, walk, bend, kneel, and lift throughout your shift
• Lift/move up to 25 pounds without assistance

Work Environment:

• This is a full-time, hourly position with variable scheduling
• Shifts may include nights, weekends, and holidays based on hotel occupancy
• Fast-paced, guest-centered setting with high interaction

Cardinal Hospitality Management uses E-Verify to confirm the identity and employment eligibility of all new hires. To find more information about E-Verify, click the following link: https://www.everify.gov/employees