About the Role

Cardinal Hospitality Management is looking for a welcoming, detail-oriented Part-Time Front Desk Agent to join our team at The Winslow in Winslow, Arizona, and be the first impression for every guest who walks through the door.

This part-time role is ideal for someone looking to gain or grow experience in hospitality while supporting a high-performing hotel team.

Comprehensive Benefits Package:

• Medical Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Career Development
• Competitive Salary

Essential Skills & Duties:

Guest Relations

• Be the first and last impression for every guest — approachable, attentive, and solution
  focused
• Respond to guest questions, concerns, and special requests with professionalism and
  urgency
• Create a warm, welcoming atmosphere at the front desk at all times
• Provide accurate information about hotel amenities, local dining, and attractions
• Ensure every interaction reflects our commitment to service and satisfaction

Operations Excellence

• Manage check-in, check-out, and reservation processes accurately and efficiently
• Handle cash, credit card transactions, and chargebacks in compliance with hotel
  procedures
• Submit shift reports and maintain front desk documentation
• Adhere to hotel security protocols, including key control and after-hours procedures
• Support housekeeping and maintenance coordination to resolve guest issues
• Follow cleanliness and safety standards for the lobby and front desk area

The ideal candidate will possess the following skills and qualifications:

• High school diploma or equivalent preferred
• Previous front desk or hotel experience strongly preferred
• Strong attention to detail and organizational habits
• Strong communication and customer service skills
• Ability to multitask and work efficiently in a busy setting
• A team-player mindset and positive attitude
• Ability to stay composed and professional under pressure

Physical Requirements:

• Stand, walk, bend, kneel, and lift throughout your shift
• Lift/move up to 25 pounds without assistance

Work Environment:

• This is a full-time, hourly position with variable scheduling
• Shifts may include nights, weekends, and holidays based on hotel occupancy
• Fast-paced, guest-centered setting with high interaction

Cardinal Hospitality Management uses E-Verify to confirm the identity and employment eligibility of all new hires. To find more information about E-Verify, click the following link: https://www.everify.gov/employees